Refund & Cancellation Policy

At MomoPe, we strive to ensure seamless transactions between merchants and customers. However, we understand that issues may arise. This policy outlines the circumstances under which refunds and cancellations are processed.

1. Merchant Transactions

MomoPe acts as a payment facilitator. If a customer has made a payment to a merchant for goods or services and wishes to cancel the order or request a refund, the customer must contact the merchant directly.MomoPe does not have the authority to issue refunds on behalf of merchants without the merchant's consent, unless there is a technical failure in the transaction.

2. Technical Failures (Double Debits)

If a transaction fails but the amount is debited from the user's account, the amount is usually auto-refunded by the source bank within 3-5 business days. If the refund is not received within this period, users can raise a ticket with our support team. We will coordinate with Razorpay (our payment partner) and the bank to expedite the refund.

3. Suspicious or Fraudulent Transactions

If we detect any fraudulent activity associated with a transaction, MomoPe reserves the right to cancel the transaction and refund the amount to the source account. Users may be asked to provide verification documents in such cases.

4. Platform Fees

Any subscription fees or platform charges paid directly to MomoPe (e.g., for premium merchant features) are generally non-refundable. However, exceptions may be made on a case-by-case basis if a cancellation request is made within 24 hours of purchase and the service has not been utilized.

5. Contact Us

For any disputes or refund related queries, please contact our support team:
Email: support@momope.com
Phone: +91 8639831132